Private Offers

Create a private offer to sell your SaaS listing to a specific Oracle Cloud customer at negotiated terms.

Prerequisites

The Oracle Cloud Marketplace integration is connected.
Your SaaS listing has been synced into Suger as a product.
You know the buyer’s tenancy OCID (ocid1.tenancy.oc1..…) — the offer is sent to this tenancy.
Your contract document (EULA) as a PDF file, up to 1 MB.

Pricing Model

Oracle Cloud Marketplace private offers created through Suger are priced as a one-time contract value in USD:

The buyer commits to a single total contract value in USD (rounded to whole dollars) for the full contract duration.
Billing cycle is one-time — no installments. The offer price is not usage/metered; usage metering is a separate, entitlement-level capability and is not yet enabled.
Contract duration options in the console: 6 months, 1 year (default), 2 years, or 3 years.

Create a Private Offer

On the Offers page in the Suger console, click Create Private Offer and select your Oracle product.

Fill in the offer details:

Field	Description
Offer name	Required. A descriptive name for this offer (max 128 characters).
Buyer company name	Optional.
Buyer tenancy OCID	Required. The OCID of the buyer’s Oracle Cloud tenancy.
Buyer primary contact	First/last name and email. The email is required.
Offer description	Optional (max 512 characters).
Service start date	Optional. Defaults to tomorrow.
Contract duration	6 months / 1 year / 2 years / 3 years. Defaults to 1 year.
Offer expiration date	The date by which the buyer must accept. Defaults to 30 days from creation.
Contract document (EULA)	Required. A PDF file up to 1 MB.
Total contract value	Required. The one-time amount in USD, must be greater than 0.
Seller primary contact	First/last name and email. The email is required.

Submit the offer. Suger creates the offer in Oracle Cloud, attaches the contract document, and sends it to the buyer’s tenancy.

Sending is asynchronous on Oracle’s side: the offer stays in Pending Create while Suger waits (up to ~5 minutes) for Oracle to confirm the send. Once confirmed, the offer moves to Pending Acceptance.

Offer lifecycle

An offer moves from creation to a buyer entitlement like this:

flowchart TD A[Create offer in Suger] --> B[Pending Create<br/>Suger waits ~5 min for Oracle to confirm the send] B --> C[Pending Acceptance<br/>sent to the buyer's tenancy] C -->|Buyer accepts in the Oracle Cloud Console| D[Accepted] D --> E[Active<br/>contract in effect] E --> F[Entitlement created automatically in Suger] C -->|Offer expires unaccepted| G[Expired] B -->|Send fails| H[Create Failed]

Offer Status

Oracle offer statuses map to Suger offer statuses as follows:

Oracle offer status	Suger offer status	Meaning
`DRAFT`	`Draft`	Created in Oracle but not yet sent.
`PENDING_MARKETPLACE`	`Pending Marketplace Approval`	Waiting on Oracle Marketplace review.
`PENDING_BUYER`	`Pending Acceptance`	Sent; waiting for the buyer to accept.
`ACCEPTED`	`Accepted`	The buyer accepted the offer.
`ACTIVE`	`Active`	The contract is in effect.
`ENDED` / `EXPIRED`	`Expired`	The contract ended, or the offer expired unaccepted.
`FAILED_SEND` / `FAILED_ACCEPT`	`Create Failed`	Oracle rejected the send or the acceptance failed.

Buyers are matched by their Oracle tenancy, so repeat deals with the same buyer are recognized.

Buyer Acceptance

The buyer reviews and accepts the private offer in their Oracle Cloud Console — there is no in-Suger acceptance step. The buyer’s user needs tenancy-scoped IAM permission to accept offers, e.g.:

Allow group PrivateOfferBuyer to manage marketplace-offers in tenancy

See Oracle’s Required IAM Policies for private offers.

Acceptance is reflected back into Suger when the offer status advances — the hourly sync picks it up automatically, or trigger a sync from the Integrations page to pull the latest statuses immediately.

After Acceptance: Entitlement

When the offer becomes Active in Oracle, Suger automatically creates a private entitlement for it:

Start time comes from the offer’s service start date; end time from the offer end date (or start date + contract duration).
The entitlement carries the offer’s currency and total contract value as its commit amount.
When the offer ends in Oracle, the entitlement is closed automatically on the next sync.

Cancel a Private Offer

You can cancel (withdraw) a private offer before the buyer accepts it:

Select the offer on the Offers page.
Click Cancel and confirm in the popup dialog.

Suger withdraws the offer in Oracle, and the buyer can no longer accept it.

Modify a Private Offer

Oracle private offers cannot be amended after they are sent. To change the terms of an unaccepted offer, cancel it and create a new offer.

If an offer failed to send (Create Failed) or is stuck in Draft, simply re-submit it from Suger: the stale Oracle draft is cleaned up and a fresh offer is created and sent — no duplicates are produced.