Private Offers

Create a private offer to sell your SaaS listing to a specific Oracle Cloud customer at negotiated terms.

Prerequisites

• The Oracle Cloud Marketplace integration is connected.
• Your SaaS listing has been synced into Suger as a product.
• You know the buyer’s tenancy OCID (ocid1.tenancy.oc1..…) — the offer is sent to this tenancy.
• Your contract document (EULA) as a PDF file, up to 1 MB.

Pricing Model

Oracle Cloud Marketplace private offers created through Suger are priced as a one-time contract value in USD:

• The buyer commits to a single total contract value in USD (rounded to whole dollars) for the full contract duration.
• Billing cycle is one-time — no installments. The offer price itself is not usage/metered; usage metering is a separate, entitlement-level capability that bills in addition to the contract value, not instead of it.
• Contract length: billing ends after a duration you set in whole days, months or years (1 year by default), or on a specific end date. Oracle’s maximum total contract length is 375 days, so anything longer — a 2-year duration, for example — is rejected at send time.

Create a Private Offer

1. On the Offers page in the Suger console, click Create Private Offer and select your Oracle product.

2. Fill in the offer details:

   Field	Description
   Offer name	Required. A descriptive name for this offer (max 128 characters).
   Buyer company name	Optional.
   Buyer tenancy OCID	Required. The OCID of the buyer’s Oracle Cloud tenancy.
   Buyer primary contact	First/last name and email. The email is required.
   Offer description	Optional (max 512 characters).
   Billing start	On acceptance (default) — billing starts when the buyer accepts. Specify date — pick the start date.
   Billing end	End after duration — a whole number of Days, Months or Years (default 1 year), measured from the start. End on specific date — must be after the start date. Oracle’s maximum is 375 days.
   Offer expiration date	The date by which the buyer must accept. If you leave it empty, Suger uses 30 days from creation, or the day before the billing start date if that is sooner. With a specified start date, it must be before that date — Oracle rejects the offer otherwise.
   Contract document (EULA)	Required. A PDF file up to 1 MB. The form takes exactly one document; to attach additional contract documents, create the offer through the Suger API.
   Total contract value	Required. The one-time amount in USD. Suger requires it to be greater than 0; Oracle additionally requires a minimum of 10,000 USD.
   Seller primary contact	First/last name and email. The email is required.

   The form checks the offer terms before you submit, for example “Offer expiration date must be before the billing start date: Oracle rejects the offer otherwise.”, “Billing end date must be after the billing start date.” and “Contract duration must be a whole number greater than 0.”

   Oracle accepts contract lengths only in days, so Suger converts months and years into the exact number of days from the start before sending — 1 year becomes 365 or 366 days. The offer’s detail page shows the stored duration, for example 365 days (P365D).

3. Submit the offer. Suger creates the offer in Oracle Cloud, attaches the contract document, and sends it to the buyer’s tenancy.

Sending is asynchronous on Oracle’s side: the offer stays in Pending Create while Suger waits (up to ~5 minutes) for Oracle to confirm the send. Once confirmed, the offer moves to Pending Acceptance. If Oracle rejects the send, the offer moves to Create Failed, and its Create Offer Failed alert shows Oracle’s reason — such as DURATION_IS_INVALID or TIME_ACCEPT_BY_IS_INVALID — so you can fix the offer and resubmit it (see Modify a Private Offer).

Offer lifecycle

An offer moves from creation to a buyer entitlement like this:

Offer Status

Oracle offer statuses map to Suger offer statuses as follows:

Buyers are matched by their Oracle tenancy, so repeat deals with the same buyer are recognized.

Buyer Acceptance

The buyer reviews and accepts the private offer in their Oracle Cloud Console — there is no in-Suger acceptance step. The buyer’s user needs tenancy-scoped IAM permission to accept offers, e.g.:

Allow group PrivateOfferBuyer to manage marketplace-offers in tenancy

See Oracle’s Required IAM Policies for private offers.

Acceptance is reflected back into Suger when the offer status advances — the hourly sync picks it up automatically, or trigger a sync from the Integrations page to pull the latest statuses immediately.

After Acceptance: Entitlement

Suger creates a private entitlement as soon as the offer reaches Accepted — it does not wait for Active. The entitlement’s own status then follows the offer’s billing start:

This means a deal closed today with a start date next quarter shows up in Suger right away as a Pending Start entitlement, and flips to Active on the start date without anyone touching it. An offer that starts billing on acceptance — the default — gets an Active entitlement straight away.

• Start time comes from the offer’s billing start date, when it has one; end time from the offer end date (or start date + contract duration).
• The entitlement carries the offer’s currency and total contract value as its commit amount.
• When the offer ends in Oracle, the entitlement is closed automatically on the next sync.

Usage metering requires an active entitlement, so a Pending Start entitlement is not yet a metering target.

Cancel a Private Offer

You can cancel (withdraw) a private offer before the buyer accepts it:

1. Select the offer on the Offers page.
2. Click Cancel and confirm in the popup dialog.

Suger withdraws the offer in Oracle, and the buyer can no longer accept it.

Modify a Private Offer

Oracle private offers cannot be amended after they are sent. To change the terms of an unaccepted offer, cancel it and create a new offer.

If an offer failed to send (Create Failed) or is stuck in Draft, simply re-submit it from Suger: the stale Oracle draft is cleaned up and a fresh offer is created and sent — no duplicates are produced.