Key Terms (Glossary)

The rest of the docs use these terms often. Skim them once, then refer back whenever a word is unfamiliar. For how the core objects relate to each other, see Resources.

Core objects

Term	What it means
Product	Your listing on a cloud marketplace — the thing you sell. Manage all of yours in Products.
Offer	How a buyer can purchase a product. Either a public offer (self-serve, listed for anyone) or a private offer (negotiated for a specific buyer).
Public offer	A standard, publicly listed offer any buyer can accept without negotiation.
Private offer	A custom, negotiated offer (price, terms, duration) extended to one buyer. See Private Offers.
Entitlement	The active contract created when a buyer accepts an offer — what the buyer is entitled to use, and the record you meter and bill against.
Buyer	The customer who purchased your product in a marketplace.
Company	A customer account in Suger that groups the buyers, contacts, and deals for one organization. See Companies.

Selling and billing

Term	What it means
Quote-to-cash	The full journey from quoting a deal to collecting the cash — Suger centralizes this for marketplace deals.
Metering	Reporting how much a customer used so usage-based pricing can be billed. See Usage Metering.
Usage dimension	A named unit you meter on (e.g. seats, API calls, GB).
Bookings	Committed contract value booked in a period — the first stage of the revenue lifecycle. In Suger, Bookings is the contract value of entitlement terms that start in the period; a plan or quantity change adds only its change in value. See Revenue Overview.
Billings	The invoice amount issued in a period — the share of bookings that has actually been invoiced.
Cash collected	Invoices the marketplace or Stripe has confirmed the buyer paid. The channel is holding this cash; it has not yet been paid out to you, and channel fees are deducted before payout.
Disbursement	The payout the cloud marketplace sends you after collecting a buyer’s payment (minus the marketplace fee). See How You Get Paid.
Revenue recognition	Your accounting treatment of when revenue is earned, driven by your contract and by when you satisfy your performance obligations. It is independent of when the cloud disburses cash — Suger reports the cash stages above, not your revenue-recognition schedule.
Entitlement terms	The commit, included quantity, and pricing attached to an entitlement — the basis for Usage Credits.

Co-sell and partners

Term	What it means
Co-sell	Selling jointly with a cloud provider’s sales team; you share a deal (“referral”) with the cloud so their reps help close it.
Referral	A co-sell deal shared between you and a cloud partner (inbound from the partner, or outbound from you).

Marketplace acronyms

Term	What it means
CPPO	Channel Partner Private Offer (AWS) — a private offer sold through a reseller/channel partner.
MPO / MPPO	Multiparty Private Offer (Azure) — a private offer involving a publisher and a reseller.
MCPO	Multi-party / channel private offer variant — a partner-mediated private offer.
ABO	Agreement-Based Offer — a private offer created against an existing marketplace agreement.
EULA	End-User License Agreement — the license terms a buyer accepts.
TCV	Total Contract Value — the full value of a deal over its term.

Access and setup

Term	What it means
RBAC	Role-Based Access Control — standard and custom roles that decide what each teammate can do. See Account.
BYOK	Bring Your Own Key — using your own model-provider API key for AI features instead of Suger’s.
Marketplace account	Your seller account on a specific cloud (AWS, Azure, GCP, …), connected to Suger during onboarding.

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