Entitlements
Read a live agreement from the HubSpot deal it belongs to, without opening the Suger Console.
Overview
The Entitlements tab on the Suger deal card lists the agreements created when a buyer accepted one of your offers. An entitlement is the live contract: the offer is what you sent, the entitlement is what the buyer is actually running on.
What the card shows
Selecting an entitlement opens its info panel. Which rows appear depends on the marketplace and the contract — a field with nothing behind it is omitted rather than shown empty.
| Field | What it is |
|---|---|
| ID / External ID | Suger’s identifier, and the marketplace’s own. |
| Status | Where the agreement stands. |
| Type | The entitlement type. |
| Offer Delivery Method | How the offer reached the buyer. |
| Partner | The marketplace it came from. |
| Start Time / End Time | The contract window. |
| Creation Time / Last Update Time | When Suger created and last synced the record. |
| Term Length | The contract term. |
| Currency | The contract currency. |
| Commit Amount | The committed amount. |
| Gross Amount | The gross contract amount. |
| Invoiced Amount | What has been invoiced so far. |
| Billing Cycle | How often the buyer is billed. |
| Auto Renew | Yes or No. |
| Renewal Disabled Reason | Why the agreement will not renew, when it will not. |
| Initial Agreement ID | The first agreement in a renewal chain. |
| Seller Notes | Notes carried on the agreement. |
Downloads
Two buttons appear at the bottom of the panel when there is something to fetch:
| Button | What it gives you |
|---|---|
| EULA | The end-user licence agreement for the entitlement. |
| Invoice | The invoice for the entitlement. |
Both open in a new tab.
AWS renewal details
An AWS agreement carrying pre-authorized auto-renewal terms grows a Renewal section, read-only, with the terms the buyer accepted:
| Field | What it tells you |
|---|---|
| Renewal status | Whether the agreement is set to renew. |
| Renewal Pricing | The uplift shape that was agreed. |
| Price uplift range | The pre-negotiated minimum and maximum, on a range term. |
| Default uplift percentage | Where inside the range the uplift sits if nobody adjusts it. |
| Final uplift value | The figure that will actually be applied. |
| Renewal count | How many renewals are authorized. |
| Lockout date | The date after which opting out is no longer possible. |
| Adjustment deadline | The date after which the uplift can no longer be changed. |
| Next renewal date | When the next term begins. |
| Renewal error | Shown only when a renewal operation failed, with the message. |
When the offer carried one, a Renewal payment schedule follows: the contract duration, the number of installments, and the schedule itself.
Renewal history shows the chain of agreements this one belongs to, naming the previous agreement. If Suger has not yet read a predecessor, it says Predecessor pending rather than showing a broken chain — the current agreement always renders even when the chain lookup is unavailable.
Opt out of auto-renewal
The entitlement’s actions menu offers opt out of auto-renewal, which stops the agreement renewing. It is available only before the lockout date.
Adjusting the uplift percentage inside a pre-negotiated range is done in the Suger Console, not from the HubSpot card.
Changes take a few minutes
AWS propagates renewal changes asynchronously, so the card does not update the moment you confirm. Refresh the deal after a few minutes to see the state AWS has recorded.
Related
Spotted something wrong or out of date on this page? Tell us and we'll correct it.