Suger

Gong

Overview

Gong is a revenue intelligence platform that captures and analyzes customer interactions across calls, meetings, and emails. Integrate with Gong to enrich sales data with conversation intelligence and track deal progression through call analytics.

Org-Level vs User-Level

Org-Level: Organization-wide Gong access via API Key (Access Key + Access Key Secret). Best for company-wide analytics and reporting.

User-Level: Personal Gong account access per user via OAuth. Connect your individual Gong account.

Create Integration (Org-Level)

Prerequisites

  • Gong account with API access
  • Gong Access Key and Access Key Secret (generated from Gong’s API settings)

Authenticate by API Key

  1. Navigate to Settings > Integrations
  2. Click “Connect Gong”
  3. Enter your Gong Access Key, Access Key Secret, and API Base URL
  4. Click Create to save the integration
  5. Click Verify to confirm the connection

Create User Integration

Use user-level integration when you want to connect your personal Gong account.

  1. Click Connect Now button in the User Integrations section
  2. You will be redirected to Gong to authorize
  3. Grant access to your Gong data
  4. Return to Suger to confirm connection

Suger AI Tools

When Gong is connected, the Suger AI agent can work with your Gong revenue-intelligence data through Suger’s built-in tools (66 actions). Capabilities are grouped below.

Org-level and user-level: Both are supported; user-level takes precedence when both are connected.

CapabilityWhat the agent can do
Calls & recordingsList and read calls, transcripts, and media (e.g. list-calls, get-call-transcript, get-call-media)
Users & workspacesRead users, workspaces, and settings (e.g. list-users, get-workspace)
Stats & analyticsPull activity and interaction aggregates (e.g. get-stats-activity-aggregate, get-stats-interaction)
Coaching & scoringRead scorecards, trackers, and coaching metrics (e.g. list-scorecards, get-coaching-metrics)
Gong Engage flowsManage flows, prospects, and step assignment (e.g. list-flows, list-flow-prospects)
CRM integrationRegister CRM integrations and upload entities and schema (e.g. register-crm-integration, upload-crm-entities)
Permissions & accessManage permission profiles and per-call user access (e.g. list-permission-profiles, add-call-users-access)
Meetings, library & data privacyManage meetings and library folders and handle GDPR data requests (e.g. create-meeting, list-library-folders, delete-data-for-email)

Edit Integration

Editing is not supported. Delete and recreate.

Delete Integration

Deleting removes the integration from Suger.