Suger

NetSuite

Overview

Oracle NetSuite is a cloud-based ERP solution that helps businesses manage finance, CRM, e-commerce, and supply chain operations, providing real-time insights and streamlined processes.

Org-Level vs User-Level

Org-Level: Uses Token-based authentication for organization-wide access. Best for company-wide ERP and billing management.

User-Level: Not typically supported for billing integrations.

Create Integration (Org-Level)

Prerequisites

Before you start, make sure you have:

  • Administrator access in NetSuite, required to enable features and manage tokens.
  • Your NetSuite Account ID, found in your browser URL (for example, 1234567_SB1 for a sandbox or 1234567 for production).

Step 1: Enable SuiteCloud Communication

Suger communicates with NetSuite using modern protocols that you must turn on manually.

  1. Navigate to Setup > Company > Enable Features.
  2. Click the SuiteCloud tab.
  3. Enable Web Services: Scroll to the SuiteTalk (Web Services) section and check both SOAP Web Services and REST Web Services.
  4. Enable Authentication: In the Manage Authentication section, ensure Token-Based Authentication is checked.
  5. Click Save.

Step 2: Create the Suger Integration Record

This step generates the “Client” credentials that identify Suger to your specific NetSuite instance.

  1. Go to Setup > Integration > Manage Integrations > New.
  2. Name the integration: Suger Connector.
  3. Authentication: Select Token-Based Authentication.
  4. Security Settings: Ensure TBA: IssueToken Endpoint and TBA: Authorization Flow are both Disabled.
  5. Click Save. NetSuite then displays your Consumer Key (Client ID) and Consumer Secret (Client Secret).

Step 3: Generate Access Tokens

While the integration record identifies Suger, the access token is the specific “key” that lets Suger perform actions on behalf of your user.

  1. From your NetSuite Home page, go to the Settings portlet and click Manage Access Tokens.
  2. Click New Token.
  3. Select Application: Choose the Suger Connector you created in Step 2.
  4. Select User/Role: Choose the appropriate user and role for this connection.
  5. Click Save. NetSuite displays the Token ID and Token Secret. Copy these immediately.

Step 4: Finalize in the Suger Console

Bring all the keys together to open the data pipe.

  1. Open the Suger Console and navigate to Settings > Integrations.
  2. Locate the Oracle NetSuite card and click Connect.
  3. Input credentials: Paste your Account ID, Client ID, Client Secret, Token ID, and Token Secret.
  4. Click Create. A status of Verified confirms that Suger is successfully communicating with your NetSuite ledger.

Edit Integration

Editing is not supported. If you rotate your tokens or secrets for security compliance, delete the existing integration in the Suger Console and reconnect using the fresh keys.

Delete Integration

To immediately terminate the connection, click the Trash icon next to the integration in the Suger Console.