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HubSpot App

Sync leads & opportunities with HubSpot for co-sell

FAQ​

  • Does our integration with ACE have auto updates when deals are closed/lost or when the date changes to a new close date?​

    Yes. Once an opportunity is submitted through Suger, depending on how your mapping is set up, you can expect any future update on your HubSpot deal to flow to Suger.

  • Regarding the Hubspot automation, do I have to refresh Suger sync with ACE so those changes flow through?​

    There is no need to. Once an hour, we scan your pipeline and the deals associated with an ACE record. We collect the data and update the ACE records based on how things are mapped. So, if you made any changes to a deal on HubSpot, you should see an update on ACE in the coming hours.

  • I noticed the Buyers do not have any Contacts. When we do the mapping, will every buyer record always have a full email address (i.e., a contact) sent to Hubspot?​

    Yes, buyers don't have a contact associated with them by default. With Suger, future Buyers will because that's something that a feature Suger offers that AWS doesn't. However, that will only be the case for new buyers after the integration.

  • I understand that Suger can present a 'propensity to buy' metric. Can we build this into the data integrated into Hubspot?​

    Yes, we support that. It's part of the Co-Sell Implementation. When you submit one of your HubSpot deals to AWS, Suger will collect the Engagement Score for that customer and send it back to HubSpot. The only thing that's needed is for you to provide the field where you want to store that information.