Billing

This section covers what your organization pays Suger for using Insulin, and how that figure is arrived at. Everything is consumption-based: there is no seat count, no tier and no subscription, so an organization that uses nothing pays nothing. Every organization starts on pay as you go with $100 of free credit each month, and no payment method is needed to spend it.

It is not about billing the customers you sell to. That is Billing, where you meter, price, invoice, and collect from marketplace buyers — a separate ledger, and the one most often confused with this one. How You Get Paid separates the two flows if you are unsure which you are looking at.

Everything described here lives in one place: Settings → Billing, reachable from the Suger console and from the Settings app inside the Insulin desktop. Any member of a seller, reseller, or partner organization can open it.

Start here

1. How billing works — the two billing models, the monthly free credit, the order credit is spent in, and why a mid-month figure is an estimate.
2. What is metered — the six resources Suger measures, the unit each is measured in, how they are priced, and what is deliberately not billed.

Watch what you are spending

• Reading your usage — pivot one period by resource, user, app, model or provider; filter it; and read the daily spend chart. Every pivot totals the same amount, which is why unattributed consumption gets a row of its own.

Keep it under control

• Payment, limits, and top-ups — add a payment method through Stripe’s hosted page, set a monthly spending limit, and turn on automatic top-up so a task is not interrupted by a balance nobody was watching.
• When AI pauses — the four reasons requests stop, what keeps working in each case (files and running sandboxes always do), and how service resumes.

Reference

• Billing FAQ — credit expiry, BYOK, why the usage table can look emptier than the balance, storage billed on the month’s peak, and refunds.

Scope and limits