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reopen support ticket

PATCH 
/org/:orgId/support/ticket/:ticketId/reopen

reopen support ticket

Request​

Path Parameters

    orgId stringrequired

    Organization ID

    ticketId stringrequired

    Ticket ID

Responses​

OK

Schema

    attachments

    object[]

  • Array [

    • date string
    id string
    mimetype string
    size integer
    thumbnail_large string
    thumbnail_medium string
    thumbnail_small string
    title string
    url string

  • ]

    • closeTime string

    comments

    object[]

  • Array [

    • comment

    object[]

  • Array [

    • attachment

    object

    date string
    id string
    mimetype string
    size integer
    thumbnail_large string
    thumbnail_medium string
    thumbnail_small string
    title string
    url string

    frame

    object

    id string
    url string

    image

    object

    extension string
    id string
    name string
    thumbnail_large string
    thumbnail_medium string
    thumbnail_small string
    title string
    type string
    url string
    text string
    type string

  • ]

    • comment_text string

    When creating a new comment, only CommentText is required.

    creator

    object

    email string
    id string

    The Suger user ID.

    isSugerEmployee boolean

    Whether the user is a Suger employee.

    profilePicture string
    username string
    date string
    id string

  • ]

    • creationTime string
    creator string
    description string
    dueTime string
    id string
    name string
    organizationId string
    priority SupportTicketPriority (string)

    Possible values: [LOW, NORMAL, HIGH, URGENT]

    status SupportTicketStatus (string)

    Possible values: [OPEN, IN PROGRESS, IN REVIEW, BLOCKED, CLOSED, ARCHIVED, DELETED]

    watchers string[]
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