reopen support ticket
PATCHhttps://api.suger.cloud/org/:orgId/support/ticket/:ticketId/reopen
reopen support ticket
Request
Path Parameters
orgId stringrequired
Organization ID
ticketId stringrequired
Ticket ID
Responses
- 200
- 400
- 500
OK
- application/json
- Schema
- Example (from schema)
Schema
attachments
object[]
closeTime string
comments
object[]
creationTime string
creator string
description string
dueTime string
id string
name string
organizationId string
priority SupportTicketPriority (string)
Possible values: [LOW
, NORMAL
, HIGH
, URGENT
]
status SupportTicketStatus (string)
Possible values: [OPEN
, IN PROGRESS
, IN REVIEW
, BLOCKED
, CLOSED
, ARCHIVED
, DELETED
]
taskType SupportTicketTaskType (string)
Possible values: [Task
, Bug
, Feature Request
]
watchers string[]
{
"attachments": [
{
"date": "string",
"id": "string",
"mimetype": "string",
"size": 0,
"thumbnail_large": "string",
"thumbnail_medium": "string",
"thumbnail_small": "string",
"title": "string",
"url": "string"
}
],
"closeTime": "string",
"comments": [
{
"comment": [
{
"attachment": {
"date": "string",
"id": "string",
"mimetype": "string",
"size": 0,
"thumbnail_large": "string",
"thumbnail_medium": "string",
"thumbnail_small": "string",
"title": "string",
"url": "string"
},
"frame": {
"id": "string",
"url": "string"
},
"image": {
"extension": "string",
"id": "string",
"name": "string",
"thumbnail_large": "string",
"thumbnail_medium": "string",
"thumbnail_small": "string",
"title": "string",
"type": "string",
"url": "string"
},
"text": "string",
"type": "string"
}
],
"comment_text": "string",
"creator": {
"email": "string",
"id": "string",
"isSugerEmployee": true,
"profilePicture": "string",
"username": "string"
},
"date": "string",
"id": "string"
}
],
"creationTime": "string",
"creator": "string",
"description": "string",
"dueTime": "string",
"id": "string",
"name": "string",
"organizationId": "string",
"priority": "LOW",
"status": "OPEN",
"taskType": "Task",
"watchers": [
"string"
]
}
Bad request error
- application/json
- Schema
Schema
string
Internal server error
- application/json
- Schema
Schema
string
- curl
- python
- go
- nodejs
- ruby
- csharp
- php
- java
- powershell
- CURL
curl -L -X PATCH 'https://api.suger.cloud/org/:orgId/support/ticket/:ticketId/reopen' \
-H 'Accept: application/json' \
-H 'Authorization: <API_KEY_VALUE>'
ResponseClear