get support ticket

GET https://api.suger.cloud/org/{orgId}/support/ticket/{ticketId}

get support ticket

Parameters

Name	In	Type	Required	Description
`orgId`	path	string	yes	Organization ID
`ticketId`	path	string	yes	Ticket ID

Content-Type: application/json · Schema: SupportTicket

SupportTicket fields:

Field	Type	Required
`attachments`	array<SupportTicketAttachment>	no
`closeTime`	string	no
`comments`	array<SupportTicketComment>	no
`creationTime`	string	no
`creator`	string	no
`description`	string	no
`dueTime`	string	no
`id`	string	no
`name`	string	no
`organizationId`	string	no
`priority`	SupportTicketPriority	no
`status`	SupportTicketStatus	no
`taskType`	SupportTicketTaskType	no
`watchers`	array<string>	no

SupportTicketAttachment fields:

Field	Type	Required
`date`	string	no
`id`	string	no
`mimetype`	string	no
`size`	integer	no
`thumbnail_large`	string	no
`thumbnail_medium`	string	no
`thumbnail_small`	string	no
`title`	string	no
`url`	string	no

SupportTicketComment fields:

Field	Type	Required	Description
`comment`	array<SupportTicketCommentDetail>	no
`comment_text`	string	no	When creating a new comment, only CommentText is required.
`creator`	SupportTicketUser	no
`date`	string	no
`id`	string	no

SupportTicketCommentDetail fields:

Field	Type	Required
`attachment`	SupportTicketAttachment	no
`frame`	SupportTicketFrame	no
`image`	SupportTicketImage	no
`text`	string	no
`type`	string	no

SupportTicketUser fields:

Field	Type	Required	Description
`email`	string	no
`id`	string	no	The Suger user ID.
`isSugerEmployee`	boolean	no	Whether the user is a Suger employee.
`profilePicture`	string	no
`username`	string	no

SupportTicketFrame fields:

Field	Type	Required	Description
`id`	string	no
`url`	string	no

SupportTicketImage fields:

Field	Type	Required
`extension`	string	no
`id`	string	no
`name`	string	no
`thumbnail_large`	string	no
`thumbnail_medium`	string	no
`thumbnail_small`	string	no
`title`	string	no
`type`	string	no
`url`	string	no

Content-Type: application/json

Content-Type: application/json

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