# Gong

## Overview

Gong is a revenue intelligence platform that captures and analyzes customer interactions across calls, meetings, and emails. Integrate with Gong to enrich sales data with conversation intelligence and track deal progression through call analytics.

### Org-Level vs User-Level

> **Org-Level**: Organization-wide Gong access via API Key (Access Key + Access Key Secret). Best for company-wide analytics and reporting.
>
> **User-Level**: Personal Gong account access per user via OAuth. Connect your individual Gong account.

## Create Integration (Org-Level)

### Prerequisites

- Gong account with API access
- Gong Access Key and Access Key Secret (generated from Gong's API settings)

### Authenticate by API Key

1. Navigate to Settings > Integrations
2. Click "Connect Gong"
3. Enter your Gong **Access Key**, **Access Key Secret**, and **API Base URL**
4. Click **Create** to save the integration
5. Click **Verify** to confirm the connection

## Create User Integration

Use user-level integration when you want to connect your personal Gong account.

1. Click `Connect Now` button in the User Integrations section
2. You will be redirected to Gong to authorize
3. Grant access to your Gong data
4. Return to Suger to confirm connection

:::warning
Deleting the integration will remove access to Gong immediately.
:::

## Suger AI Tools

When Gong is connected, the Suger AI agent can work with your Gong revenue-intelligence data through Suger's built-in tools (66 actions). Capabilities are grouped below.

> **Org-level and user-level**: Both are supported; user-level takes precedence when both are connected.

| Capability | What the agent can do |
|------------|-----------------------|
| **Calls & recordings** | List and read calls, transcripts, and media (e.g. `list-calls`, `get-call-transcript`, `get-call-media`) |
| **Users & workspaces** | Read users, workspaces, and settings (e.g. `list-users`, `get-workspace`) |
| **Stats & analytics** | Pull activity and interaction aggregates (e.g. `get-stats-activity-aggregate`, `get-stats-interaction`) |
| **Coaching & scoring** | Read scorecards, trackers, and coaching metrics (e.g. `list-scorecards`, `get-coaching-metrics`) |
| **Gong Engage flows** | Manage flows, prospects, and step assignment (e.g. `list-flows`, `list-flow-prospects`) |
| **CRM integration** | Register CRM integrations and upload entities and schema (e.g. `register-crm-integration`, `upload-crm-entities`) |
| **Permissions & access** | Manage permission profiles and per-call user access (e.g. `list-permission-profiles`, `add-call-users-access`) |
| **Meetings, library & data privacy** | Manage meetings and library folders and handle GDPR data requests (e.g. `create-meeting`, `list-library-folders`, `delete-data-for-email`) |

## Edit Integration

Editing is not supported. Delete and recreate.

## Delete Integration

Deleting removes the integration from Suger.

:::warning
This does not delete your call recordings or data in Gong. Check Gong for any additional API key cleanup if needed.
:::