# Insulin

Insulin is Suger's AI workspace, built into the Suger console for teams selling through cloud marketplaces. It opens as a desktop rather than a single chat page: each feature is its own app — Chat, Marketplace, Knowledge Base, Custom Apps, Files, Inbox, AWS Support, and more, plus Jobs — in a window you can move, resize, and keep open beside the others. Use it to ask about your offers, entitlements, co-sell deals, and revenue in plain language, to hand repeated work to an agent, and to build small internal tools without leaving Suger.

Switch into it with the **New** control in the console top bar; **Classic** takes you back, and your choice is remembered next time you sign in. Nothing else is needed to start — no API keys, no separate install — though an agent can only reach the third-party tools someone has connected in the **Settings** app.

## Start here

1. **[Getting Started](/insulin/getting-started/)** — the desktop, dock, and app launcher, the keyboard shortcuts, and how to move between the classic console and Insulin.
2. **[Chat](/insulin/chat/)** — hold a conversation with an agent: streaming replies, tool calls, plan approvals, model selection, attachments, and memory.
3. **[Marketplace](/insulin/marketplace/)** — browse the catalog and install pre-built agents and skills, either privately or, as an org admin, for the whole organization.
4. **[Agents](/insulin/agents/)** — the built-in Insulin assistant, plus catalog and custom agents with their own instructions, model, allowed integrations, skills, and knowledge bases.

## Ground answers in your own content

- **[Knowledge Bases](/insulin/knowledge-base/)** — named collections of uploaded files, crawled websites, and synced connectors, indexed for hybrid vector and keyword search so an agent answers from your documents rather than from general knowledge.

## Bring your team into the conversation

- **[Channels](/insulin/channels/)** — a shared thread where several teammates and several agents work in one place; `@mention` an agent to direct a question at it. Sending requires the USER role or higher.

## Let work run without you

- **[Jobs](/insulin/jobs/)** — one-off agent runs plus standing watches that fire on a cron schedule or on an incoming event, each leaving a run record you can open and inspect.
- **[Inbox](/insulin/inbox/)** — connect Gmail or Outlook and let Insulin sort incoming mail into your own categories, then draft replies in your learned writing style for you to approve. Rules can also fire on a **CRM trigger** — a Salesforce opportunity, HubSpot deal, or Microsoft Dynamics 365 opportunity changing stage — to draft the follow-up email, DM you on Slack, or queue a CRM action for you to run.

## Build a tool instead of a chat

- **[Custom Apps](/insulin/custom-apps/)** — describe the dashboard, form, or review screen you want, refine it with the AI builder, and share the result with your team.

## Work your AWS cases in place

- **[AWS Support](/insulin/aws-support/)** — open AWS Support cases, read AWS's replies, and answer them in a desktop window, on your organization's AWS Support integration. It is not pinned to the Dock — open it from the app launcher.

## Scope and limits

:::info
**Inbox sends nothing on its own.** Every AI-drafted reply waits in the **Needs approval** queue until you review it, and sending takes a second confirmation. The one exception is an auto-send rule you write yourself. Inbox connects **either Gmail or Outlook** — both are supported, but only one can be the Inbox mailbox at a time, and switching between them deletes the old provider's stored mail.

**Integrations are permissioned.** Any member can see the organization's integrations, but only an org admin can connect or disconnect them. Personal connections such as Gmail, Google Calendar, Google Drive, and Gong belong to you alone and are available only to your own agents and apps.

**Insulin is licensed.** If your organization's license is invalid or expired, a banner appears across the top of the workspace; contact Suger at [sales@suger.io](mailto:sales@suger.io) to restore access.
:::