# Amend or Cancel an Entitlement

Change or cancel an active customer contract across AWS, Azure, and GCP marketplaces.

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## Overview

Cloud marketplaces don't allow direct edits to active entitlements. Instead, each hyperscaler enforces a controlled contract lifecycle mechanism for renewals, upsells, and mid-term adjustments. While the outcome is similar (modified commercial terms), the execution differs across AWS, Azure, and GCP.

| Marketplace | Amendment mechanism | Key limitation |
| --- | --- | --- |
| AWS | Agreement-Based Offer (ABO) | Only supported for SaaS Contract / Contract + Consumption models |
| Azure | Net-new private offer | Ongoing offers can't be edited; you must cancel/recreate or issue a new renewal offer |
| GCP | Replacement Offer | You can't change the underlying product, plan, or pricing model |

In each marketplace, an active customer contract maps to an **Entitlement** in Suger, even though the marketplaces name it differently (AWS calls it an Agreement, Azure a Subscription, GCP an Entitlement).

## Amend an AWS agreement

In AWS, an active customer contract is called an **Agreement**. In Suger, this is shown as an **Entitlement**.

If you want to change an existing customer deal (for example, increase usage, upgrade pricing, or extend the contract), you don't create a new agreement. Instead, you create an **Agreement-Based Offer (ABO)**. ABOs let you safely modify an active contract while keeping everything tied to the original entitlement.

1. Go to the **Entitlements** tab in Suger.
2. Find and open the active entitlement (your customer's agreement).
3. Click **More action**, then select **Upsell / Renew**.
4. Fill in the updated terms (pricing, quantity, or contract length).
5. Create the offer.

Once the buyer accepts, the original contract is updated rather than replaced. For more details, see [Amending agreements in AWS Marketplace](https://docs.aws.amazon.com/marketplace/latest/userguide/private-offers-upgrades-and-renewals.html).

### Cancel an AWS agreement

To cancel an agreement, see [Refunds and Cancellations](/aws-marketplace/refunds-cancellations/).

### Issue an AWS refund

To issue a refund, see [Refunds and Cancellations](/aws-marketplace/refunds-cancellations/).

## Amend an Azure subscription

In Azure, an active customer contract is called a **Subscription**. In Suger, this is shown as an **Entitlement**.

Azure doesn't allow editing an existing private offer or subscription once it's active. Instead, every change is handled by creating a new private offer that replaces or extends the existing commercial terms.

1. Go to the **Offers** tab in Suger.
2. Click **+ New Private Offer**.
3. Select the Azure product tied to the customer.
4. Enter the customer's **Azure Billing Account ID**.
5. Check **Customer Renewals**. This tells Azure the offer is linked to an existing subscription.
6. Update pricing, quantity/usage, and the start and end dates.
7. Click **Create Offer** and send it to the buyer.

### Cancel an Azure subscription

Azure subscriptions can only be cancelled directly in Microsoft Partner Center. See [Cancel an Azure Marketplace subscription](https://learn.microsoft.com/en-us/partner-center/developer/cancel-an-azure-marketplace-subscription#partner-center-method).

## Amend a GCP entitlement

In GCP, a customer's active contract is called an **Entitlement**, which matches Suger's terminology.

If you want to renew or upsell an active customer deal, you use a **Replacement Offer**.

:::warning
- Each installment value must be **≥ 50% of the previous installment's value**.
- The amended contract's **total contract value must be ≥ 50% of the current contract's total contract value**.
:::

1. Go to the **Offers** tab in Suger.
2. Click **+ New Private Offer**.
3. Select the **GCP product** tied to the customer. This pulls the existing offer details so you can reuse the current structure.
4. Update the **Start and Expiry Date** of the contract.
5. Update the number of remaining installments. Installments that have already been paid can't be changed.
6. Attach a **EULA** to the offer.
7. Review your details and click **Create** to generate and send the private offer to the buyer.

### Cancel a GCP entitlement

GCP entitlements can only be cancelled directly in Google Cloud Partner Center. See [Cancel an active order](https://docs.cloud.google.com/marketplace/docs/partners/offers/cancel-active-order).

## Amend reseller deals (CPPO / MPO / RPOP)

| Marketplace | How to amend a reseller deal |
| --- | --- |
| AWS | Issue a new resale authorization with the updated terms. The reseller then uses that authorization to create an ABO for the buyer. See [CPPO](/aws-marketplace/cppo/). |
| Azure | In-place amendment of an active Azure reseller (Multiparty Private Offer / MPO) deal isn't available in Suger today. To adjust the terms, contact [support@suger.io](mailto:support@suger.io) and the team will advise on the correct Azure Marketplace procedure. |
| GCP | Reseller private offers can be directly amended using a replacement offer. See [Create Private Offer](/gcp-marketplace/create-private-offer/) and [Configure a reseller private offer plan](https://docs.cloud.google.com/marketplace/docs/partners/resell/reseller-private-offer-plans). |